This Privacy Policy explains how Vehico India (“Vehico”, “we”, “us”) collects, uses, shares and safeguards your information when you use vehicoindia.com or book our doorstep vehicle service. By using our website or services, you agree to the practices described below.
Information We Collect
We collect only the information needed to provide and improve our service:
- Contact details — your name, phone number and email address.
- Service & location details — your address or service location in Gurugram & Delhi NCR, vehicle type (scooter, bike, Royal Enfield, car), and the issue you need help with.
- Booking information — appointment date/time, service history and communications with our team or mechanics.
- Technical data — basic device, browser and usage data collected automatically via cookies and analytics tools such as Google Tag Manager and Google Analytics.
How We Use Your Information
- To confirm, schedule and fulfil your service bookings.
- To dispatch a mechanic to your location and keep you updated about your booking.
- To contact you about your request via call, SMS, WhatsApp or email.
- To process payments collected after the service is completed.
- To improve our website, services and customer experience.
- To comply with legal obligations and prevent fraud or misuse.
Data Security & Retention
We apply reasonable technical and organisational measures to protect your information. We retain personal data only for as long as needed to provide our services and to meet legal, accounting or reporting requirements.
Your Rights
You may request access to, correction of, or deletion of your personal information, and you may opt out of promotional messages at any time. To exercise these rights, contact us at support@vehicoindia.com.
Children's Privacy
Our services are intended for users aged 18 and above. We do not knowingly collect personal information from minors.
Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date above reflects the latest revision. Continued use of our services after changes constitutes acceptance of the updated policy.
Contact Us
For any privacy questions or requests, reach us at support@vehicoindia.com or +91 87340 80655.