We want every Vehico booking to be hassle-free. This policy explains how to cancel or reschedule a booking and when refunds apply.
Cancelling a Booking
- You can cancel free of charge any time before a mechanic is dispatched to your location.
- Since Vehico operates on a zero-advance-payment basis, no amount is charged for cancelling before the service begins.
- To cancel, call or WhatsApp us at the number below, or reply to your booking confirmation.
Rescheduling
You can reschedule your appointment at no cost, subject to mechanic availability. Please inform us as early as possible so we can adjust our schedule.
Visit / Inspection Charges
If a mechanic has already travelled to your location and you cancel without proceeding with any service, a nominal visit or inspection charge may apply to cover travel and time. Any such charge will be communicated to you in advance.
Refunds
- As payment is collected only after service completion, refunds generally do not arise for cancellations made before service begins.
- If you have paid for a service and a genuine issue with the workmanship is reported within the applicable warranty period, we will first attempt to rectify the issue at no extra labour cost.
- Where a refund is approved, it will be processed to the original payment method within 7–10 business days.
- Charges for spare parts already fitted or consumed are non-refundable.
How to Request a Refund
To raise a refund or service-quality concern, contact us at support@vehicoindia.com or +91 87340 80655 with your booking details. We aim to respond within 48 hours.
Changes to This Policy
We may update this policy from time to time. The “Last updated” date above reflects the latest revision.